Utilise Feedback...

Be open to different perspectives'Practice listening Be objective Avoid mind reading Keep an emotional balance Focus on facts Take both praise and criticism in your stride ACTING ON FEEDBACK Accept productive feedback : If it is regarding specific behaviour or instance then accepting feedback will prove to be useful.For example,your colleague suggests that you smile while interacting with customers at help desk;it will improve your conduct at work. Assess feedback: Check the quality of the feedback.Is it genuine or abusive Ask yourself if there is any truth in it before responding. Be rational: It is tough to receive feedback,but do not sulk or withdraw from the person giving the feedback.Take time out,boost your self-esteem by meeting friends,or engage in an activity you are good at. Opt to use feedback: If the feedback allows you to grow and develop as a person,at work or personally,it's a gift.However if it is futile,ignore it.Finally,it is your decision on how to act upon the feedback. Interact with feedback giver/s: Set a time and place to discuss the feedback.Openly share your views on the feedback.Ask for guidance on how to progress.Discuss potential options and resolutions. Plan changes according to feedback: Be clear on what needs to be done differently.In case there are numerous things,prioritise. Commit to changes: Select your actions and follow up on them with specific dates.This will build an environment of trust and confidence at work. Thank the feedback giver : If the feedback has helped you thank the giver sincerely and express your appreciation. SIGNING OFF A key aspect to bear in mind is the fact t2hat feedback is 'one opinion coming from another individual's unique perspective'.It is up to you to consider it thoughtfully,evaluate it with other feedback you have received and do something constructive with it.Remember,it is impossible for us to see ourselves as others see us,but very important that we don't allow these blind spots to endanger wonderful opportunities.     Courtesy By Times Appointments, Ahmedabad Mirror, Fri, 25-06-2010 Copyright © 2010 Bennett Coleman & Co. Ltd. All rights reserved.